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Your satisfaction is guaranteed! If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are unsatisfied with your purchase and the merchandise is unopened we will be happy to exchange it for you. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
Special orders and opened products are non-returnable unless defective. Prior to returning merchandise to us, contents must be well packaged to assure safe arrival. Product must be unopened, and in re-sellable condition. We recommend using the original packaging for shipment.
Please follow these simple steps to ensure your fast returns and appropriate new shipment or credit.
- Contact Customer Service
You must contact Customer Service to obtain authorization. Returns cannot be accepted without it. You may contact Customer Service in either of the following two ways:
We will make every effort to respond to your message within 48 hours.
- Information Needed
Please include the following information as part of your email or fax.
- Order confirmation number
- Your name
- Your e-mail address
- Your phone number
- Product Name
- Reason for return
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