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Customer Service  
Customer Service
 
About Us
The Jazz Loft was founded by Alan Lawrence in 1999 because he wanted to offer a place on the web for independent jazz artists to have their recordings available. The idea was to recreate the feeling of going to a record store, browsing the stacks, listening to samples and discovering new artists. That goal continues today. We have expanded our selection to include DVDs, Blues, Modern Classical and Avant-Rock while never wavering from our focus on independent artists. We wouldn't exist without our customers so we aim at providing the best customer service possible with the lowest possible prices in order to provide you with the best shopping experience on the web. If you have any concerns or comments, please send us an email.
 
Accounts
If you haven't shopped at our site before, please set up an account.  Customers who shopped at our old site (prior to December 7, 2007) will still have to create a new account.  A Jazz Loft account will allow you to:
  • Keep a wish list for future orders
  • Store your information securely
  • Come back to your shopping cart at a future time
  • Track your past orders
Note to international customers, when you set up your address, under State/Province, you will want to use "Other (Non U.S.)".  You can set up an account here.
 
How To Check Your Order History
When you log in, your name will appear in the upper right hand corner above the search box.  Click on your name and your order history will appear at the bottom of the page.
 
Wish List
You can keep a wish list of any items you may want to purchase in the future.  Once you add items to your wish list, you can easily move them over to your shopping cart with a single click when you are ready to make your purchase.  Please note that items may not stay in your shopping cart once you leave the site.  Your wish list is the best place to keep items for future purchases.
  1. Log into your account
  2. Find items you may want to purchase later
  3. Click Add to Wishlist button
  4. At the top right corner, click "My Wish List" at any time.
  5. Move items from your wish list to your shopping cart to purchase those items.
Don't see what you're looking for?
We depend on our customers feedback to let us know what recordings or features are missing from our site.  If you are looking for a CD, DVD or LP that we don't currently list in our catalogs, please do not hesitate to contact us.  We would be happy to special order any item that is still in print at no additional charge.  Click here to contact us now.
 
Important Links
Join Our Mailing List
If you would like to receive our e-mail newsletter, please sign up on the left side of this page.  You will receive our weekly update on new releases, special offers, subscriber only discounts & sales, and first chance at special, limited items. We never share our subscriber information with anyone else!  You can easily unsubscribe at any time.
 
Payment Options
We accept Visa, MasterCard, American Express and Discover for secure online shopping. You may also send us a money order, bank draft or international money order. PayPal is also accepted. Cash is accepted but we can not be responsible if it is lost in the mail. Checks are accepted, but orders will be held until the check clears.
 
Payments by check, cash or money orders may be sent to:
 
The Jazz Loft
11606 SE 63rd St
Bellevue, WA 98006
 
Jazz Loft Distribution
We are the distributor in the U.S. and Canada for the following labels:  HatHut, Storyville, BVHaast and Slam Productions.  If you have a retail store and would like information about Jazz Loft Distribution, please contact us.
 
Gift Certificates
A gift certificate from The Jazz Loft is the perfect gift for your favorite music lovers.  You can purchase gift certificates in any amount and have them emailed to yourself or directly to the person of your choice.  This item ships within 1 business day.  Buy them here!

How do I listen to music samples?
Most of our samples are in Real Audio or MP3s. You probably already have the player on your system and it will automatically start when you click on a sample. If you don't have it, you can get it free here. We also offer many samples in MP3 format which should play automatically in your Windows Media Player. All discs with samples are designated by .

What does "Special Order" mean?
We stock 99% of all titles listed. Some of the listings state, "This title is a special order. Please allow 10 days for processing. " This means that we order these titles on an as sold basis. This allows us to carry some larger labels without having to commit to sitting on large inventories. However, we only list labels and/or titles this way if we have a source that can guarantee delivery. Rest assured that we will be able to deliver these items in 10 days or so. We do not charge your card until we receive the items and ship your order.  Currently, we are special ordering the following labels: Black Saint, Soul Note, Philology, Red Records, Splasch & CIMP.

Shipping Vinyl LPs
Please note that Flat-Rate Priority Mail and International Flat-Rate Priority Mail is not available for LPs due to the size limitations of the flat-rate service. 

At the request of our vinyl customers, we are not shipping vinyl removed from the album jacket.  If you do want us to remove the vinyl, please indicate this in the comment box at checkout.
 
Order Processing Times
We try to process all orders within 48 hours.  For items we have in stock, orders are processed within 1 business day. For back orders and items not in stock, orders are usually processed within 7 to 14 days, with the occasional exceptions of import or special order items. It really depends on how quickly we can get the items from the publishers and manufacturers.  Generally within 2 weeks you will be notified of the status of your order.  As soon as we get your items, they will be shipped. You will receive an email confirmation that your order has been shipped.
 
Sales Tax
Most customers do not pay sales tax. Because we maintain business facilities in the state of Washington, all purchases shipped to Washington will be automatically billed for sales tax at 8.80%. For those of you in Washington- sorry, it's the law. For everyone else- congratulations on being able to save even more off our already great prices!
 
Items Not Listed
Looking for a CD or DVD that is not listed?  Please feel free to contact us and we'd be happy to special order anything that is currently in print and available.  We will never charge your card until we are ready to ship your item(s).
 
How do I sell CDs on The Jazz Loft?
If you are an independent jazz, new music, avant-rock or blues artist and would like your CD featured on The Jazz Loft websites, we would love to work with you. Most of the discs on our site are sold on consignment though there are several options available to you. We do not charge any fees! Unfortunately, due to bookkeeping, we are unable to accept less than 2 titles from one artist/label. We do, on occasion, make exceptions for special items.

If you are a label, please contact us expressing your interest. If you are an independent artist, we ask that you submit a copy of your disc to us for review. We'll give it a listen to make sure we are a good match. Once we listen to it (usually within a few days), we'll contact you with the details.

Please send your disc and available bio to:

The Jazz Loft

11606 SE 63rd St
Bellevue, WA 98006

Discs submitted for review will not be returned to you. 


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